What does it mean to link a phone to Ribbit?

The technical term is "conditional call forwarding," which is activated by entering a code into your mobile phone. Afterwards, your incoming calls will be handled by Ribbit. You can choose to answer calls on any phone or send your callers to voicemail. To activate Ribbit on your office or home phone, you may need to contact your carrier.

Can I change my mind? How hard is it to reverse?

It takes less than 30 seconds to reverse conditional call forwarding on your phone. It's as easy as entering a code into your phone and pressing "Send."

Why do I have to record a new voicemail message?

Since your voicemail will now be handled by Ribbit, you'll need to record a new greeting for your callers. You can record your message over the phone by dialing into your voicemail box, or you can log into your account and use the mic on your computer. Log in to your Ribbit Mobile account here: www.ribbit.com/mobile/login.php

How does call routing work?

When a call comes in, Ribbit can make that call ring on other phones, too. For instance, if you want calls to your office phone to ring on your mobile, add the office phone to your Ribbit account and set up conditional call forwarding with your carrier. When someone calls your office phone, your mobile will ring, too. If you don't answer, Ribbit will transcribe the voicemail message into text and send it to you.

What kinds of phones work with call routing?

You can add many types of phones to your account - such as your home phone, VoIP or other internet-enabled phone, and online accounts like Skype, Google Talk or MSN - so that you can be reached more easily in more places.

How easy is it to change my call routing preferences?

It's very simple - you can turn the ringer on or off on a per-phone basis or deactivate Ribbit Mobile on any of your phones at any time.

How does Ribbit turn voicemail into text?

Ribbit works with the best vendors in the speech recognition industry who provide highly accurate speech-to-text transcription. When your caller leaves a voicemail message, Ribbit sends the audio file to our vendor; the spoken words are then converted to text and sent to you according to your preferences.

Do people help transcribe the messages?

We let you decide. You can choose a fully automated transcription process, in which messages are never seen or touched by humans for any reason, or you can opt for the human-assisted transcriptions. When you choose the human-assisted option, it simply means that some of your messages may be passed on to transcribers for increased accuracy.

How does Ribbit Mobile keep voicemail content secure?

We take the privacy and security of our customers very seriously, and only work with vendors who use the highest levels of privacy controls and data protection protocols. Many of our customers appreciate the increased accuracy of human-assisted transcriptions, while others prefer the fully-automated option. You can choose whichever method is right for you, and can change you mind at any time.